Adding Worker Status Events

The procedure below describes how to add a Worker Status Event.

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To add a Worker status event:

1.

Open the Worker Status Events page (Configuration > Routing > Worker Status Event); the following appears:

2.

Click Add new; the following appears:

3.

Select the type of event.

4.

In the Wrap-up Event, enter the 'Group Name' and 'Event Name' in the appropriate fields.

5. For Tenants with the Hybrid Worker feature enabled (System Settings  Hybrid Worker), select the ‘Hybrid Wrap-up’ checkbox to set a designated Wrap-up event for Hybrid Workers.

5.

In the Not Ready Event, enter the 'Group Name' and 'Event Name' in the appropriate fields.

6.

Click to add additional events.

7.

Click Save Changes.